FAQs
Frequently Asked Questions:
Q: What payment methods do you accept? A: We accept payment through Shopify Payments and other payment gateways offered by Shopify, including major credit cards, PayPal, and Apple Pay.
Q: How long does it take to process my order? A: Orders are typically processed within 2-3 business days, Monday through Friday, excluding holidays. Processing time may be longer during high volume periods, such as sales or holidays.
Q: How much does shipping cost? A: There is no cost to Shipping, it is totally free.
Q: How long does shipping take? A: Standard shipping typically takes 6-15 business days for delivery. Expedited shipping typically takes 5-10 business days for delivery. Express shipping typically takes 4-7 business days for delivery. Delivery times are estimates and are not guaranteed.
Q: Do you offer international shipping? A: Yes, we ship to addresses worldwide.
Q: What is your return policy? A: Please refer to our Return Policy for information on returning a product.
Q: What if my order arrives damaged or is lost during shipping?
A: If your order arrives damaged or is lost during shipping, please contact us within 7 business days of delivery. We will work with you to resolve the issue and arrange for a replacement or refund.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also check the status of your order by logging into your account on our online store.
Q: How do I contact customer service?
A: You can contact our customer service team by email, phone, or through our online contact form. Our customer service hours are Monday through Friday, 9am-5pm EST.
Q: What if I have a question about a product?
A: Please contact us with any questions about a product before placing your order. We will be happy to provide additional information and answer any questions you may have.
Q: How do I leave a review for a product?
A: You can leave a review for a product on our online store by navigating to the product page and clicking the "Write a review" button. Please note that all reviews are subject to approval before being published on our website.
If you have any other questions or concerns, please don't hesitate to contact us at info@happisouls.net.